Reference

Privacy Policy for your dearlottary account

When you open an account, we explain what we collect, why we need it, how long we keep it, and how you can ask for a change.

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dearlottary Privacy Policy for your dearlottary account
REACH US HERE

Ways to reach our privacy team

If you want to ask about a record, update a contact detail, or check the status of a request, use the paths below.

Email request Send a written request if you want access, correction, or deletion help. Include the email on your account, the detail you want changed, and any date range that helps us find the right record quickly.
In-account message Use the message box after login when the matter relates to your profile or a payment trail. It keeps the request attached to the right file, which helps us reply without asking you to repeat the same facts.
Phone support Call when the request is time-sensitive, such as a mismatch in contact details or a suspected account take-over. We still confirm the request in writing before any record change is processed.
DATA HANDLING

How we handle your records

We keep the privacy side of your account narrow and practical: only the data needed for sign-in, verification, payments, and record-keeping is used.

Collection scope

We start with the fields you submit yourself, such as name, email, phone, and wallet records. We do not expand collection unless it is needed to verify the account or settle a record tied to your request.

Cookie use

Cookies help us remember sign-in state, language choice, and session continuity. They also reduce repeat checks during the same visit, and you can clear them through your browser if you want a fresh start.

Account checks

If a request looks unusual, we may ask for a fresh verification step before changing a profile detail. That check protects the account from a mistaken edit or an unauthorised handover.

Record retention

We keep transaction and support records only as long as they are needed for service, dispute handling, tax, or audit duties. After that, the file is archived or removed under our retention process.

Change requests

You can ask for correction, access, or deletion where local law allows it. We review each request against the account record first, then explain what can be done and what must stay.

Security access

Only the team handling privacy, verification, or legal records can see sensitive account files. Access is logged, and we limit it to the people who need it for the task in front of them.

Questions about access and changes

These answers cover the questions we hear most about account records, cookies, and requests to change personal details. If local law changes what we may keep or show, we follow that rule first. For anything tied to your own record, use the contact paths above and include the email on file so we can find the right entry quickly.

We normally collect the details you type into the form, plus login and device records that help us protect access. If you use UPI, Paytm, PhonePe, or Google Pay, the payment trail is kept with the account record.

Cookies keep your session stable, remember language choice, and cut down repeat checks during the same visit. They do not replace your account record, and you can clear them through your browser settings.

Yes. Send the exact change you want and the account email tied to the record. We verify the request first, then update the file where local law allows the change.

We keep records only for the time needed for service, security, tax, audit, dispute handling, and fraud checks. After that, the file is archived or removed under our retention rules.

Only staff who need the file for privacy, verification, support, or legal work can access sensitive records. Their access is logged, and we do not open the file wider than needed for the task.

You can ask for access or deletion where local law permits. We check the request against the account record, explain what we can do, and tell you if any part must stay for legal or security duties.

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