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Terms and Conditions That Govern Your Account

These terms set out the rules under which dearlottary operates your account and the obligations both you and we hold.

Account Eligibility by Local LawUPI, Paytm, PhonePe Payment RulesFair Use and Conduct PolicyWithdrawal Verification StepsDispute and Complaint Process

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What These Terms Cover and Where They Apply

dearlottary Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account opened on dearlottary.com and govern all activity from the moment you register through to any withdrawal or account closure. Access to our platform depends on local law in your region; by continuing, you confirm that use is permitted where you

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are located. All payment transactions processed through UPI, Paytm, or PhonePe are subject to the transaction limits, processing windows, and verification requirements described in our payment schedule. We reserve the right to update these terms at any time; we will notify you through your registered email
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or an in-account notice before material changes take effect. Continued use of the platform after such notice constitutes acceptance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Our support team is available through live chat on dearlottary.com. If you have a question about a specific clause, our agents can clarify in plain language and escalate to our compliance team if needed.

Email Support Send detailed queries about account terms, payment disputes, or data handling to our support email. We aim to respond within 48 hours and will reference the relevant clause in our reply.

Help Centre The Help Centre on our site holds the current version of these terms alongside answers to common account questions. It is updated whenever terms change so you always read the version in force.

ACCOUNT SECURITY AND DATA

How We Handle Your Account Data and Security

Your account security and personal data are managed according to the practices below. Each area reflects how we actually operate the platform day to day for account holders in permitted Indian regions.

Data Collection

We collect the account details you provide at registration — name, email, and payment identifiers for UPI or Paytm — and use them solely to operate your account and process transactions as described in these terms.

Cookie Use

We use session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser; disabling them may affect how certain account features work.

Account Security

Two-step verification is available on your account settings page. We do not store full card or UPI handle details on our servers; payment tokens are managed by the payment processor under their own security standards.

Data Retention

Account records are retained for the period required by applicable law and our internal audit schedule. When you close your account, transaction history is held for the statutory minimum before deletion.

Requesting Changes

To correct account details or request a copy of the data we hold on you, email our support team with your registered email address in the subject line. We process such requests within 30 days.

Who to Contact

For all terms-related or data-handling concerns, contact our compliance desk via the Help Centre form. Escalated matters that remain unresolved are referred to the relevant authority in the jurisdiction governing your account.

Common Questions About Your Account Terms

These questions address what account holders most often ask about these terms, their rights, and how to act on them.

These terms apply to every person who opens or uses an account on dearlottary.com. They come into effect at the point of registration and remain in force for the entire duration of the account relationship, including after any closure for transaction-record purposes.

Access depends entirely on local law in your specific state or region. You are responsible for confirming that use is lawful where you are located. We make the platform available only where local law permits such access.

Deposits via UPI, Paytm, or PhonePe are subject to the minimum and maximum amounts listed in our payment schedule. Transactions are typically confirmed within minutes; however, bank-side delays occasionally extend this window. Our terms do not override your bank's own processing rules.

Contact our support team through live chat or email within 30 days of the transaction date. Include your account ID, transaction reference, and the amount in question. We will investigate and respond with findings within 10 working days.

We notify you by email or in-account notice before material changes take effect. If you continue to use the platform after the effective date stated in that notice, you are considered to have accepted the updated terms.

Send a data access request to our support email from your registered address. We will confirm receipt and provide a summary of the data held on your account within 30 calendar days, in line with applicable data protection law.

The governing law and jurisdiction clause in these terms specifies the applicable legal framework. Where a dispute cannot be resolved through our internal complaint process, it may be referred to the competent authority in the governing jurisdiction as stated in the full terms document.

Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

How We Handle Your Account Data and Security

Data Collection

Cookie Use

Account Security

Data Retention

Requesting Changes

Who to Contact

Common Questions About Your Account Terms

01 Who do these terms apply to?

02 Can I use dearlottary if local law restricts online gaming in my state?

03 What rules apply to deposits I make through UPI or Paytm?

04 How do I dispute a transaction or report an error in my account?

05 What happens to my account if these terms are updated?

06 How can I request a copy of the personal data dearlottary holds on me?

07 Under which law are disputes between me and dearlottary resolved?

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